Communications & Notifications
Automatic emails, WhatsApp messages, and real-time alerts keep customers and staff in sync.
Automated Email Notifications
When a customer books, gets an invoice, or a booking is cancelled, Garage Shift sends the right notification automatically. You choose which events trigger notifications and how they're delivered.
- Automatic email confirmations for new bookings
- Invoice delivery by email with PDF attachment
- Booking cancellation emails sent automatically
Send Invoices and Bookings via WhatsApp
Reach customers on WhatsApp as well as email, from your own WhatsApp number, at no extra cost. When you send an invoice, jobsheet, or booking confirmation, choose WhatsApp alongside email and Garage Shift opens WhatsApp with the message ready to go. You tap send, so it's always your message, never an automated bulk text.
- Send invoices, jobsheets, and booking confirmations, rejections, and suggested times over WhatsApp
- Uses your own WhatsApp number, with no new business account and no per-message cost
- Works even for customers with no email on file, ideal for walk-ins
- Every WhatsApp message is logged in your communication history
Real-Time In-App Alerts
New bookings and important updates appear as real-time notifications inside your dashboard. The notification bell shows unread alerts at a glance, so you never miss a new booking or status change, even if you're already working in the system.
- Real-time notification bell in the dashboard
- Instant alerts for new bookings
- Read and unread tracking for each notification
- Click any notification to jump straight to the relevant record
Full Communication Log
Every email, SMS, and WhatsApp message sent through Garage Shift is logged with a timestamp and recipient details, so you always know what went out and when. If an email fails, you'll see it immediately. You can even set up a verified email domain so messages come from your own address, not a generic one.
- Complete log of all emails, SMS, and WhatsApp messages sent
- Delivery status tracking for email: sent, failed, or suppressed
- White-label email with your own verified domain
- Full audit trail for compliance and record-keeping
- Filter and search communication history
Get Started
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Join garages across the UK already using Garage Shift to streamline their workflow and grow their business.